Find Your Claims In Minutes | 100% No-Win-No-Fee
You took out finance to acquire a car in the UK.
You weren’t aware that the broker or dealer earned a commission for arranging your car finance.
You weren’t aware that the broker or dealer could change or set the interest rate on your deal.
You weren’t told the broker or dealer would earn a commission from your deal.
You weren’t told the broker or dealer would earn a commission from your deal.
From finding, reviewing, and submitting your claims, through to lender communications, negotiations and ultimate settlement, our team takes care of everything ensuring a smooth and hassle-free process from start to finish.
We’re a UK-based team – not just an automated system. If you’d rather speak to someone than fill out a form, we’re here to help you register your claim with personal guidance every step of the way.
You’ll never be left in the dark. We keep you informed at every stage of your claim, with regular updates and notifications about any legal changes that could impact your claim.
You do not need to use a Claims Management company to make your complaint. You can do this directly. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
The Financial Conduct Authority has confirmed an extension to the pause on complaint response deadlines for motor finance firms, now running until 4 December 2025.
Click “Find Out More” for more information.
We work on a ‘NO WIN NO FEE’ basis, with no admin charges or hidden fees. Our fees are banded based on the redress or refund amount, and are subject to VAT at the prevailing rate.
Anyone who took out vehicle finance in the UK may be eligible to claim compensation. The FCA is currently reviewing the impact of certain commission arrangements on finance agreements made between April 2007 and January 2021. You may also be eligible for claims outside this period if the commission paid to the dealer was not properly disclosed to you.
Not at all! If you partner with us, we’ll handle the request for any necessary information on your behalf to help determine whether you may be eligible to make a claim.
We take care of the entire process on your behalf. Using the information you provide, we identify any car finance agreements in your name and review them to see if they may be eligible for a claim. If they are, we submit the claim to your lender and handle all communication, negotiations, and any additional requirements.
If your claim is successful, we’ll send the compensation to you promptly. If it’s not, we’ll explain the outcome and help you understand any next steps that may be available.
If your claim is successful, you could be entitled to compensation. The amount of any compensation will depend on the specific details of your case.
If your lender rejects your claim, we’ll advise you on the best next steps. This may include referring your case to the Financial Ombudsman Service for an independent review.
The timeline for resolving your claim depends on several factors, including your lender’s response, the details of your case, the FCA’s ongoing review, and the outcome of related court cases. While the FCA has paused complaint deadlines until December 4, 2025, we can still submit your complaint directly to your lender. Further updates on a potential redress scheme and court rulings are expected later in 2025.
Consultation Claims Ltd operates on a ‘No Win, No Fee’ basis. We do not charge any upfront, administration, or hidden fees—except in cases where termination fees apply. Our fees are regulated by the FCA and are based on the amount of compensation you receive. For full details, please refer to the “Transparent fees” section above.
You have a 14-day cooling-off period from the date you sign the Letter of Authority and our Engagement Letter. During this time, you can cancel our service free of charge by emailing enquiries@consultationclaims.co.uk or writing to us at:
Consultation Claims Ltd
First Floor, 8 Princes Parade
Liverpool, L3 1DL
Please note: if we receive an offer of compensation during the 14-day period, our standard fees will apply.
First Floor,
8 Princes Parade,
Liverpool,
L3 1DL
T: 0333 053 7404
E: info@consultationclaims.co.uk
W: consultationclaims.co.uk
You do not need to use a claims management company to make your complaint. You can do this directly with the lender for free and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) at no charge.
Consultation Claims Ltd is registered in England with Company No. 07958095 and is authorised by the Financial Conduct Authority in respect of regulated claims management activity FRN. 836626. Registered with the Information Commissions Office. Reg No. Z308493X. Correspondence address: First Floor, 8 Princes Parade, Liverpool, L3 1DL. Consultation Claims Ltd is a Claims Management Company.
